Leading health insurer Regence experienced exponential growth in its group business, which strained operational efficiency when it came to loading enrollment files into its membership system.
It wasn't until Regence implemented Benefitfocus eExchange, an automated file processing solution, that the company was able to scale to support this growth. With a leaner process in place, Regence is now operating more efficiently and achieving a higher level of data quality.
Learn how this positively impacted the overall customer experience for Regence.
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